Retentions Consultant urgently wanted: Salary R12 500 per month
Randburg, Gauteng
R12 500 a month
JOB PURPOSE:
The overall purpose of the Multiskilled Retentions consultant is to retain new and existing customers through inbound, outbound calls and workflow system in a call enter environment. Keeping the customers best interest at heart and providing world class customer experience.
ROLES & RESPONSIBILITIES:
Ensure retention targets are met daily, weekly and monthly that is set out by the business
Follow business process on all campaigns
Finding innovative solutions to save policies
Effectively build solid internal relationships
Ensure internal SLAs are met daily, weekly, monthly
Demonstrate an excellent and up to date knowledge of all products, services, claims processes and retention criteria
Ensure understanding of the features and benefits of our products when interacting with customers
Respond to customer queries and address service complaints timeously
Adhere to agreed processes in order to deliver operational results
Maintain efficient work flow and administrative processes
Ensure follow-up calls are adhered to
Ensure that the customer understands the product
Ensure adherence to call back times and regular follow up when liaising with clients
Complete administrative tasks whilst keeping accurate and detailed stats and notes of all communication with clients
REQUIRED SKILLS / EXPERIENCE & QUALIFICATIONS
Qualifications:
Grade 12
Must have successfully completed the RE 5 qualification
Must be fully FAIS accredited
Experience:
Experience in short- and or long-term insurance products
Must have a proven Retentions or Sales track record (with references) in Insurance
Minimum 2 years’ experience in a Retentions role in a call centre environment
Job Type: Full-time
Salary: R12,500.00 /month
Experience:
Retentions: 2 years (Preferred). Apply Now
Source: ijobs
