Telephonic Sales Environment – Retention Agent wanted Asap: APPLY HERE
Johannesburg, Gauteng
Full-time, Permanent
Introduction
Our client is currently looking for a Retention Agent; they have offices based in Johannesburg. The ideal candidate will need to work in a fast-paced call centre environment making outbound calls to existing customers who have recently obtained an account.
Description
Duties (will include but not limited to):
Responsible for managing client relationships and ensuring that the client is informed of the up-to-date market information
Managing ongoing client relationships and portfolios
Keep abreast of market information and ensure clients are informed of these updates
Provide training to clients on the use of the platform and deposit process
Help maintain high levels of client acquisition, retention and reactivation
Ensure responsible trading and compliance with all regulations and company policies
Minimise chargebacks and withdrawals through ensuring compliance
Successfully present products by using effective sales and persuasion skills in addition to solid product knowledge
Collaborate with sales managers to upsell
Inform management of client risks
Working towards and achieving set sales targets given by management
Working professionally with retention-related departments
Ensure clients have real account balances in the market
Obtaining KYC documentation from clients
Complete special projects, and miscellaneous duties as prescribed by Management
Education
Minimum Requirements:
Matric / Grade 12
2+ years previous sales experience required and proven track record (in a commission-based environment)
Competencies:
Assertive, strong and confident
Capacity for listening, dealing and confrontation, and overcoming objections
Ability to work under pressure
Must be able to multi-task
Must be flexible and willing to adapt
Energetic
Punctual
MS Office and G-Suite
How to Apply
Should you not be contacted within two weeks, kindly consider your application unsuccessful. Apply Now
Source: jobs365
