Receptionist wanted immediately: APPLY HERE
Mowbray, Western Cape
Purpose
To provide effective switchboard and reception support to the Region and Unit Office.
Responsibilities and Duties
· Switchboard duties
· Use of initiative
· Attention to detail and the ability to manage time
· Relationship management
· Teamwork
· Self-development
· Cost awareness and active efforts iro containment thereof
· Creation and maintenance of client relations / satisfaction levels
· Innovation and creativity in ensuring client service and satisfaction
· Quality, volume and timorousness of administrative tasks
· Contribution to effectiveness of intra and inter team working
· Proactive utilisation of development interventions
· Relevance and currency of skills set.
· Greeting with a smile and attention to details at all times
· Telephone answered within the 3rd ring
· The pay-off line/ greeting (e.g. Cancer Assoc. of SA, Good morning this is Nomsa speaking may I help you?) always adhered to
· Deliveries and parcels are dispatched on arrival not left at reception for more than 1hr
· Ensure that Reception area is cleaned daily by general assistant
· All correspondence and messages dispatched upon receipt or within the first 30 minutes
· All conflict resolved calmly and immediately or within the first hour
· All complex conflicts to be reported to the Line Manager within the first hour of occurrence
· All queries to be handled and resolved within 24 hrs
· Enquiries attended and resolved at first contact with a client
· Complex enquiries referred to the relevant staff within the first 30 minutes
· Professional conduct at all times when answering calls, dealing with visitors, patients and staff
· Create a warm, welcoming atmosphere at the office at all time
· Correct and timeous distribution of all correspondence to staff
· Correct and timeous distribution of all messages to all staff
· Update and check Facebook daily
· Correct procedure to be followed with all parcels, mail and documents received as per financial and admin policy
· Personal commitment to implement cost saving measures
· Attend admin trainings/meetings
· Attend monthly staff meetings to stay informed
· Confidentiality at all times
Key Performance Areas
· Responsible for reception and switchboard
Qualifications & Competencies
· Grade 12
· Computer Literate
· A highly responsible pro-active assistant
· Administrative and Coordinating skills
· Be responsible for switchboard duties
· Be willing to assist with Fundraising Initiatives
· Be able to work independently and as part of a team
· Attention to detail and the ability to manage time
Job Type: Full-time
Experience:
Administrative office procedures, practices and equipment: 3 years (Required)
receptionist: 3 years (Required). Apply Now
Source: jobs365
