FSCA investigates Old Mutual after dead body incident
The Financial Sector Conduct Authority (FSCA) says it’s investigating Old Mutual after the reports the insurance company refused to pay out a funeral policy claim for a family in KwaZulu-Natal within the prescribed period.
The Mtshali family resorted to taking the body of their dead relatives to a local Old Mutual branch to force the company to payout.
A video of the incident sparked outrage on social media last week, prompting the insurer to apologize.
The FSCA which regulates financial institutions in the country says it’s in touch with the deceased Sifiso Mtshali’s family to verify more information.
The authority’s Makgompi Ramphasha said, “Throughout this process that we are involved in, we would want to establish whether there is poor service to the family. If there is poor customer outcomes to the family, and they have been prejudiced in a particular way – those are some of the issues that FSCA will have to take into account.”
In other news – Senzo Meyiwa’s Dream house set to be destroyed as neighbours now live in fear – Picture
Senzo Meyiwa’s incomplete dream home is perched on a hill in Adams Mission, south of Durban. It is a painful reminder to neighbours of their loss following his death. The development has become an eyesore, and people claim it harbours criminals who smoke drugs, drink alcohol and gamble.
Residents say the peace and tranquillity they enjoyed before its construction has been overtaken by fear. They say the neglected five-bedroom house in the lush green hills has brought them only pain. continue reading
Source: ewn
