Job Listings

Nedbank Recruiting – NDCRS Agent wanted Asap: APPLY HERE

Nedbank Recruiting – NDCRS Agent wanted Asap: APPLY HERE

Johannesburg, Gauteng
Nedbank Recruiting

Requisition Details & Talent Acquisition Contact
99441 & Zuko Mbangeni

Closing Date
30 July 2019

Job Purpose

To collect on arrear accounts with regards to defaults on monthly installments to reduce risk and provisions, in line with Nedbank business strategy.

Job Responsibilities

All delivery targets, due dates and standards met
Ensured all work met standards for quality, quantity, turnaround times and due dates in line with risk and compliance requirements
Recover funds on overdrawn accounts by collecting excess and balances on overdrawn accounts
Rehabilitate delinquent accounts and reduce bad debt
Analyze the client’s account to educate the client on how to manage the account in a way to avoid account incurring an overdrawn balance.
Attend to customer concerns or arrangements (inbound calls) direct the clients’ queries to the relevant department for resolution.
Compliance or adherence to relevant policies, regulations and legislation.
Adhere to turn around times in terms of reporting to both Management and to Clients.
Adhere to the collection and escalation procedures by following agreed standards and rules
Keep abreast of legislation and other industry changes that impact on the role.
Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
Participate and support corporate social responsibility initiatives for the achievement of business strategy.
Add value to Nedbank by identifying opportunities to improve or enhance processes by identifying and recommending improvements and supporting the implementation of tools, policies, and procedures.
Essential Qualifications – NQF Level
Matric / Grade 12 / National Senior Certificate
Preferred Qualification
Certificate: Call Centre, Matric / Grade 12 / National Senior Certificate
Type of Exposure
Working with a group and individually to identify alternative solutions to a problem
Completing various administrative duties
Responding to client queries both telephonically and face to face
Capturing data
Checking accuracy of reports and rec
Communicating internally
Drafting reports
Minimum Experience Level
12 months of customer service and call center or retail
Technical / Professional Knowledge
Administrative procedures and systems
Data analysis
Microsoft Office
Relevant regulatory knowledge
Business writing skills
Compliance Knowledge
Relevant Nedbank Human Resources policies and practices
Behavioral Competencies
Building Customer Loyalty
Communication
Decision Making
Energy
Stress Tolerance
Driving for results. Apply Now

Source: jobs365