Migration Official urgently needed: Apply Here
Migration Official urgently needed: Apply Here
About us, purpose, experience and qualifications
about us
Helpful Effective Ethical Innovative Accountable and you have one simple goal: to improve the lives of customers through simple, effective solutions that meet their needs, contact us today and join a winning team. All appointments will be made in line with the Bank’s Employment Equity plan The Bank actively supports the recruitment and advancement of individuals with disabilities. We recommend that candidates be encouraged to declare their disability and consult the Bank should they require reasonable accommodation.
purpose
To provide customers with appropriate self service solutions and develop enduring and rewarding relationships through great sales and service experiences. Manage the growth of customer self service utilisation to increase client migration to eChannels.
experience and qualifications
FAIS – Yes.
Minimum Requirement : NQF 4 Qualification
Preferred (Ideal) Qualification : Relevant NQF 5 qualification as prescribed by the Financial Services Board
Regulatory Exam qualification.
An appropriate recognised business Diploma or Higher Certificate at NQF level 6.
Previous experience with all aspects of ATM/ADT routine maintenance is essential.
Basic technical skills.
1-2 years’ experience in a sales and customer interaction role preferably within a financial services industry.
Technical knowledge in the field of devices is a benefit (laptops, smart phones, tablets).
Technical knowledge in the field of ATM/ADT devices is a benefit.
Thorough knowledge of the transactional offerings on ATM/ADT devices.
Provide afterhours support for the ATM/ADT’s under his/her responsibility.
Ability to work with cash accurately.
additional requirements
There are no additional requirements associated with this vacancy.
responsibilities
Connect with our customers by living up to our brand promise of “how can we help you?”, at all times.
Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
Conduct myself in an ethical manner at all times.
Take ownership of solving our customer’s problems or queries as efficiently and quickly as possible.
Take ownership of solving our customer’s problems or queries as efficiently and quickly as possible.
Adhere to the TCF (Treating Customers fairly) principles in all that you do.
Custodian of the self service image of the branch. This includes the maintaining of this image throughout the day.
Meet and exceed monthly sales target.
Maximize channel optimisation opportunities identified aligned to customer needs.
Use opportunities identified to increase market share.
Ensure activities support cost containment and reduction.
Optimize every customer interaction to migrate or convert customer to e-channels and or encourage use of digital and self-service channels.
Always comply with procedures and processes contained in the relevant business guidelines.
Keep up to date with daily changes in technical specification and pricing of devices.
Ensure all self service devices are fully functional 24/7.
Provide after hour support for self service devices under his/her responsibility.
Forecasting, managing and monitoring cash holdings in self service devices.
Demonstrates behaviour in support of the organizational values.
Takes accountability for own performance, personal and career development.
Contribute to the overall effectiveness and success of the team.
Maintain an ability to adapt to ever changing business and customer needs. Apply Now
Source: Jobs365
