Inbound Call Centre Agent required: Salary R13 000 per month
R13 000 a month
Inbound Call Centre Agent with a minimum of 2-3 years experience is required for a large company based in Johannesburg North.
EDUCATION & EXPERIENCE
Matric; 2-3 years’ in an outbound based call centre (industry experience advantageous); or 2 – 3 years’ experience in a Call / Contact centre (industry experience advantageous); Inbound Call Centre course/training advantageous; Degree/Diploma considered an asset.
Excellent command of English (written & spoken); Proficient in Word, Excel, Outlook, Internet Explorer; Accurate and first-rate typing skills of a minimum of 35 words per minute; Excellent communication skills; Analytical; Strong interpersonal skills
Ability to excel in a fast paced and changing environment; Ability to meet deadlines and work well under pressure; Team player; Pro-active and able to use initiative; Enthusiastic and positive; Strong sense of responsibility; Desire to understand the business; Self-motivated; Consistent; Conscientious; High work ethic; Effective time management; Process-driven; Ability to think outside the box; ID outbound gaps; Target driven; Good listening skills; Able to handle difficult situations/customers
Transport with valid driver’s license essential
Valid work permit / Permission to work in SA
Continuously monitor online client accounts
Regular ‘chat’, email and telephonic contact to all online users
Update client accounts & perform regular internet based checks on client accounts on internal systems
On-going online system checks to ensure systems are in proper working order
Provide constant feedback to other customer service agents and departments
Manage time for target driven sales approach to achieve on all mediums (phone, email, chat) and campaigns.
Know the function of each department and build interdepartmental relationships.
Utilise knowledge of departmental functions to:
improve turnaround times
communicate appropriate information to respective departments / people
understand backend functions and thus communicate more efficiently with customer (setting the expectations accurately)
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