Healthcare Customer Service Representative wanted urgently: APPLY NOW
Job Type: Full-time
About Catena:
At Catena, we redefine overseas hiring by cultivating Filipino talent. Our rigorous qualification program and exclusive upskilling opportunities pave the way for a prosperous future at no cost to our candidates. We scout the brightest individuals, equip them with superior skills, and connect them with high-profile roles. Join us as a driven, ambitious individual and work directly with executives, evolving as their indispensable partners. Are you ready for this transformative challenge?
About the job:
Our client is a modern men’s healthcare company focused on boosting men’s confidence through science and a trusted network of practitioners. Our client’s aim is to help men tackle stigmatized conditions like Hypogonadism by making education and care accessible, convenient, and affordable.
We are looking for a Customer Service Representative to be the frontline advocate for our clients, providing world-class customer service and ensuring their inquiries are resolved promptly and effectively.
Role and Responsibilities:
As a Healthcare Customer Service Representative, you’ll be an essential part of this commitment, making a tangible impact on the lives of individuals seeking reliable healthcare solutions. Your responsibilities will include, but are not limited to:
- Deliver unparalleled customer service, resolving inquiries with efficiency, aiming for first-call resolution or appropriate escalation.
- Offer clear product and program info using call scripts, FAQs, and updated training materials.
- Communicate accurately and consistently, ensuring effective client interactions.
- Escalate calls to external departments when needed for seamless issue resolution.
- Adhere to client regulations, including adverse events, product quality, and HIPAA protocols.
- Manage project tasks, like calls and documentation, efficiently and on time.
- Complete required training and maintain records, staying updated with industry standards.
- Gather and record customer details meticulously in CRM systems or forms.
- Collaborate with teammates, supervisors, and clients to share insights and best practices.
Candidate Requirements:
We are looking for a candidate who possesses the following qualities:
- 2+ years of customer service experience in the nursing care or pharmaceutical field.
- Proven record handling US inbound customer calls, showcasing problem-solving, and communication skills.
- Proficient with technology, PCs, and databases.
- Strong verbal and written English communication skills.
- Effective multitasking, organization, and decision-making abilities.
- Exceptional customer service and soft skills.
- Goal-oriented mindset, exceeding metrics with a commitment to excellence.
Some nice-to-haves for our ideal candidate:
- Background in nursing care and the pharmaceutical Industry
- Strong communication skills
- Join our compassionate and dedicated team and contribute to the well-being of our home health clients through your exceptional customer service skills. Apply today to make a positive impact on our mission-driven organization!
Job Type: Full-time
Pay: R12,000.00 – R20,000.00 per month
Application Question(s):
Are you looking for a part-time or full-time job?
Do you have a Work From Home set-up? (laptop, back-up data, conducive work/office environment)
Please provide a screenshot of your computer specifications ( OS/Windows, model, RAM, processor, memory)
Send us a screenshot of your internet health / data speed via this link — https://www.speedtest.net/
Experience:
Nursing/Healthcare: 2 years (Required)
Shift availability:
Night Shift (Required)
Application Deadline: 2023/09/01. Apply Now
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