Customer Support General Manager wanted: APPLY HERE
Bolt is one of the fastest growing startups in the world with over 30M happy customers in 30+ countries, from Europe to Mexico to Africa. We’re building the future of transport – one platform that connects you with cars, motorcycles, scooter sharing, and anything else you need to move around in your city. Fast, convenient and affordable for everyone, as transport should be.
We believe in a future with less car ownership and flexible urban mobility. By bringing reliable on-demand transport to the masses, we’re helping cities evolve towards decreased traffic congestion and pollution. Having reached a $1B valuation in just 5 years, we’re all about hyper-fast growth. And we’re just getting started.
We are looking for a General Manager – Customer Support to join our team in Johannesburg.
Let’s build the future of transportation together!
You would…
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…manage the team:
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Head up a team of +60 and growing across multiple locations in Sub-Saharan Africa
Manage individual and team performances
Set up an efficient team structure for long-term success
Be a key player in building a support team in a challenging hyper growth environment
…make sure “the machine” runs well:
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Manage support volumes across all channels and make sure we stay within the agreed service levels
Arrange and review the scheduling activities for Customer Support Specialists
…set Customer Support Specialist up for success:
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Mentor and facilitate/support the training and onboarding of new customer support staff per need
Lead by example and promote the company values amongst Customer Support Specialists and beyond
Mentor and teach Customer Support Specialists per need to achieve and maintain best in class customer support standards
…reduce the need for support:
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Lead initiatives within and beyond Customer Support to drive down the size of incoming support volume.
Provide teams outside of Customer Support with solid data on customer contact reasons to improve our products and policies.
…perform other tasks connected with work or deriving from the nature of the work.
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Requirements
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Understand what outstanding customer support looks like and be ready to go the extra mile
Be always ready to put customers first, be passionate about helping others
Be curious as to why customer support is contacted in the first place and be ready to tell the story to other teams within Bolt
Be a hustler, not stopping after 20 obstacles a day
Have excellent spoken and written English skills, any other language is a plus
Be passionate about new technologies and ridesharing
Benefits
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Motivating compensation – motivational base pay and company stock options
No corporate BS – we’re moving too fast for that
Amazing personal growth experience at one of the fastest-growing startups in Europe
Working with a motivated and talented international team, plus regular team events
Flexible working hours – as long as you get the work done
Impactful work – you’ll have a rare opportunity to build a product literally used by millions of people across the world
Our team is made up of thinkers, innovators and go-getters shaping the way millions of people move around the globe. We value passionate and down-to-earth people who are driven to get things done and find creative solutions to problems. We recognize that our strength and success are directly linked to the talent and skills of our team members and a lean approach to our work. Our headquarters are situated in Tallinn, Estonia and we have offices in 30+ countries around the world.
Did we spark your interest? Get in touch and let’s talk! Apply Now
Source: Jobs365
