Fraud Administrator urgently wanted: APPLY HERE

Please note that this is a three month contract with the possibility of going permanent thereafter.

Key Responsibilities

Timeously working disputes to meet NCA requirements
Create fraud awareness both internally and with Customer and Merchants
Successful processing of chargebacks to Merchants
Experience of delivery and good performance within areas of accountability (application of knowledge & skill)
Ability to problem solve: Identify a realistic and accurate understanding of the problem at hand by carefully analysing, diagnosing and investigating the issues and factors surrounding the problem as well as to decide on the appropriate solution and or action thereof
Engage with relevant stakeholders during the investigation process, which include internal and external staff, management, as well as SAPS
Ability to make defined and discretionary decisions: Make a decision by applying technical and procedural knowledge to a given situation which would require the employee to make use of her discretion and better judgement to take the most appropriate decision
Ability to plan and organise: Prioritise daily, weekly and monthly tasks. Carry out each task timeously
Value System: Displays company values, Informed, Uncomplicated, Passionate and Optimistic, and make sure that these values are built into team culture
Manage fax/Email boxes
Ensure service levels are adhered to
General ad hoc duties

Requirements

Grade 12/Matric Qualification
Knowledge of Vision Plus essential
Proven above average competency in the following programmes required: -MS Word, -Excel (advanced excel knowledge will be preferable)

Must be available to work a 6 day week and shifts to cover operating hours from:

08:00 to 22:00 Monday – Friday
08:00 to 21:00 Saturday
09:00 to 19:00 Sunday