Events Manager Needed – Apply Now.

Description: Reservations & Events Manager – Stellenbosch Area / CAPE TOWN

Our client is seeking to employ a Reservations & Events Manager to join their team. The Reservations & Events Manager assists the Sales and Revenue teams by overseeing, coordinating and directing the service, operations, logistics and activities of the Revenue Department in order to maximise Occupancy at the highest achievable Rate. Takes responsibility for the smooth and efficient operation of the Reservations Revenue Department as their primary operational responsibility.

Examples of duties & responsibilities: Ensure world-class service is delivered to the guest, in all reservation locations, by collaborating with the Hotel Teams on all matters impacting bookings and the guest service. Ensure that all SOP documents are continually updated to be current and ensure implementation and action by team. Use operating systems effectively to improve efficiencies, maintain standards and deliver required service levels, that enable guests to be comfortably accommodated to the highest standards of the hotel
Effectively utilises software applications and communication tools that are used to.

facilitate the booking, arrival, stay and departure of residents and guests. Responsible for assessing, analysing and pricing group business strategies. Generate and audit daily/weekly/monthly reservation and conference reports as well as all required operational reports Provide feedback to revenue and sales teams to better maximise revenue and marketing capabilities ‘Live and breathe’ the ethos of the brand, inspiring a passion for – and sharing knowledge of – The organization, their sustainable business practices and all the services and products they have on offer.

Manage requests and ‘close the deal’ as necessary, ensuring revenue targets are met (and exceeded) as required. Create and implement new opportunities beneficial to the achievement of business targets (e.g. upselling opportunities). Be aware of any VIP arrivals, special requests and repeat guests. Ensuring close communication with the Rooms Department / Rooms Division Manager. Smooth co-ordination of room bookings and allocation management by intensive communication with group reservations and individual reservations. Deadlines / release dates noted and followed through on i.e. provisional bookings, deposits due, signed contracts due, rooming list.

Analyses guest feedback system reports for improvement opportunities and works with department teams to implement change to improve product and delivery Keep abreast of market conditions, competitor activities, advertising and promotional trends and products
Able to work occasional shifts, duty manager shifts and duty manager weekends
Maintain a positive work environment through compliance with quality and operational standards and great teamwork.

Skills, Experience & Educational Requirements:

At least 5 years’ experience within hospitality (or related industry). Relevant Tertiary Degree/ Diploma Or Similar – Desirable. Supervisory Experience Essential
Positive Guest Orientation. Pride in excellent standards of service; strong interpersonal skills. Excellent written and verbal communication skills (English), other languages advantageous. Thorough knowledge of the brands products, travel trade and conference industry Skilful application of MS Office, Outlook and Reservations Systems (Specifically Opera) as well as industry extranets; also channel and distribution systems (e.g. SiteMinder).

Financial acumen and time management skills essential. Calm and professional at all times, even in face of adversity. A committed team member, willing to cooperate with others. A vibrant and responsible approach with a cheerful and service-oriented outlook.
As this is a position of honesty and integrity, the successful candidate should possess a positive credit and criminal history as per our client’s requirements

Salary – Negotiable depending on experience

Please email CV + Recent Picture + Salary Expectancy to Yolanda at recruiter@servicesolutions.co.za

Salary: Rnegotiable

Consultant Name: Marlene Smith