LAN and Desktop Support Technician wanted urgently: Salary R362 048 per year
R362 048 a year
To provide remote and onsite LAN and Desktop technical support to Workstations and Network infrastructure ensuring that the client’s requirements are always met and their expectations exceeded.
Key Responsibility Areas
Provide first and second level LAN & desktop support;
Install and configure new IT equipment;
Implementation, customization, and maintenance of the remote software deployment;
Provide support to the enterprises local IT and software resources; and
Provide LAN & desktop advisory services to clients.
Qualifications and Experience
Minimum: Matric or Grade 12 or relevant NQF level 5 plus A+ or N+.
Experience: 2-3 years of relevant experience with an emphasis on LAN & Desktop support or call monitoring and management.
Technical Competencies Description
Knowledge of: General troubleshooting; Desktop operating systems and Microsoft application ICT Business Environment and Landscape; Network
cabling and telephony system used within the business; Business aspects of the application(s), and of technical aspects of the application system(s)
and the hardware and software environment in which they run; Computer and network principles; LAN principles and topology; Internet protocols,
services and Standards; Implementing LAN and Desktop Software; Quality of Service; Understanding of: Office applications; LAN Principles; Cabling Principles; Technical: A+; N+; Proficiency in routing and switching technologies; ITIL; Software configuration management.
Skills: Proficiency in routing and switching technologies; ITIL; Voice over IP; Quality of Service; Microsoft Excel, Word, Power point; Good Interpersonal skills (liaise with all levels of staff, suppliers and management on a daily basis); Problem solving and good time management skills;
Team player and taking ownership of problems; Customer service orientated; Attention to detail; Configuring Windows Devices (70-697);
Demonstrates good oral and written communication skills; Ability to work under pressure; Ability to resolve application problems quickly and cost-effectively.
Other Special Requirements
The incumbent will be required to undertake travelling to clients sites and SITA offices country-wide.
Closing Date: 20 September 2019. Apply Now