Customer service host – Graduates: Apply Now.

Description: Graduates: The Department:

Being leaders in the field of online gaming entertainment, our English customer service teams comprise of specialist hosts who understand the customers’ needs in context of the industry.

Purpose of the Role:

Our primary focus is to exceed the customers’
expectations and to execute everything possible to provide them with the best
experience. From there, what follows is professional, friendly and knowledgeable
service.

Duties include, but not limited to:

Providing world-class customer service by responding to customer queries by telephone, email and online chats. Processing and resolving of incoming and outgoing contacts in a multimedia environment. Processing pertinent information into relevant databases
Completion of tasks assigned during shift. Customer relationship building and management as well as cross-selling of products and services. Problem-solving tasks during shift.

Handling and taking full responsibility for customer related queries. Excellent time management and adherence to schedule Performing extra tasks given by managers/shift supervisors as required.

This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties in order to achieve business objectives.

Essential Criteria:

Degree or 2 year National Diploma

Willing to work in 24/7 shift environment

Driver’s License and Own reliable transport

Person Specifications:

Customer Orientation
Organising & Planning
Information Monitoring
Stress Tolerance
Building Relationships
Communication
Decision-Making
Team Orientated

*Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process

*Shortlisted candidates may need to complete an assessment

This position requires trust and honesty it has access to customers financial details – therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant
us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.

To view all current vacancies, please visit our website, www.digioutsource.com

To apply for this role, please follow the link: https://myhcm.wd3.myworkdayjobs.com/en-US/digioutsource/job/Cape-Town—Waterview-Park/We-Hiring-Graduates_R412

Should you not hear from us within 2 weeks, please deem your application as
unsuccessful. The perfect place to work, play and grow!