Customer Service Consultant wanted Asap: APPLY NOW
Durban, KwaZulu-Natal
Answer incoming emails or calls from customers who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information in a timeous manner. Be a member of the primary contact team for consumers interested in the products we offer and will be responsible for assisting in processing customer orders received from the sales teams and directly from customers. Be able to set customer debit orders correctly.
Service Delivery
To act as an ambassador of the company and demonstrate company values.
Service Recovery: To promote the benefits of subscriptions to customers and to persuade customers to retain and/or increase subscription products.
First Call Resolution: To effectively resolve customer inquiries on the first contact.
Respond to a range of customer service telephonic and /or Email enquiries.
Proactively contact customers to ensure the inquiry has completely fulfilled their needs.
Contribute to the completion of team workload.
To identify and suggest improvements to new and existing procedures/systems
To achieve acceptable customer service satisfaction feedback on queries resolved through the Qualitative Research Assessment.
Technical Support
To provide first-line technical support to the electronic product subscribers.
To troubleshoot errors for the online products.
To provide technical support to the electronic product subscribers.
Customer Relationship Building
To ensure customer details are regularly updated.
To continuously check that customers billing account setup and subscriptions are correct.
To provide support to both internal and external customers.
To liaise closely with Marketing, Editorial, Warehouse, and Sales Department to ensure customer and business requirements are met.
To continuously encourage feedback from customers regarding LN products and services so as to identify opportunities for growth in revenue and market share.
Matric
1-3 years of experience in a call center environment
Knowledge of customer service practices and principles
Excellent data entry and typing skills
Superior listening, verbal, and written communication skills
Ability to handle the stressful situation appropriately
Computer literacy in MS Office.
Technical /legal experience would be an advantage. Apply Now
Source: jobs365
