Seasonal Customer Service Associate wanted: APPLY HERE
Cape Town, Western Cape
Full-time, Temporary
Basic Qualifications:
Completed Matric / Grade 12 or equivalent.
Excellent command of English (especially written skill with immaculate spelling and grammar).
Excellent typing skills and computer navigation skills.
Ability to navigate the Internet.
Ability to email and chat to customer via tools.
Ability to cope well in a high-pressure environment while maintaining high-quality outputs.
Preferred Qualifications:
Ability to relate with a diverse customer base with different language and cultural background
Utilizes appropriate department resources and ability to comfortably escalate an enquiry.
Ability to display a high sense of ownership.
Ability to communicate correctly and clearly with both internal and external customers.
Demonstrates effective communication, composure, and professional attitude.
Displays ability to multi-task and maintain composure.
Possesses strong interpersonal skills.
Demonstrates mastery of CS operations and tools.
Flexibility to effectively work with changing priorities and work schedule.
“Amazon is an equal opportunities employer. We value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae. Amazon is strongly committed to diversity within its community and Employment Equity within the workplace, and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates.”
All applications will be subject to assessments and or may include an interview.
Amazon is seeking bright, articulate, detail-oriented applicants with a desire to contribute to world class customer service. Amazon Customer Service Associates are a critical part of our mission to deliver timely, accurate, and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will support customers with exceptional written English skills via email, chat and message us. In your role, you will utilize real-time cross-language text conversation tools to communicate with our customers with different geographical and cultural background. Associates will utilize a variety of software tools to navigate customer accounts, research and review policies, and communicate effective solutions in a fun and fast-paced environment.
Amazonians have the following skills:
Customer Focus
Ability to empathize with and prioritize customer needs.
Uphold company values and respect every customer.
Exude patience and ownership with each customer.
Ability to resolve conflicts and set appropriate expectations with customers.
Ability to determine customer needs and provide appropriate solutions.
Communication Skills
Ability to communicate clearly and concisely with both external customers and coworkers.
Ability to document customer account activities thoroughly and concisely.
-Comprehension skills- ability to clearly understand and respond appropriately to the issues that customers present
-Composition skills- ability to consistently compose a grammatically correct, concise, and accurate written response to customer issues.
Problem Solving Skills
Ability to approach problems logically and with good judgment to ensure the appropriate customer outcome.
Ability to make appropriate decisions on behalf of the customer quickly and effectively.
Desire to continually learn.
Solution orientated and self-motivated.
Ability to effectively prioritize work time to ensure efficiency.
Computer Skills:
Familiarity with multiple browsers, multiple tabs and window navigation, and instant messenger tools.
Fluency in Windows Operating Systems and Microsoft Outlook. Apply Now
Source: jobs365
