Customer Care Agent
Delighted businesswoman using headset in the office

Customer Care Agent wanted immediately: Salary R12 000 to R15 000 Per Month

Vacancy Details

Employer: West Coast Personnel

Upmarket Indoor and Outdoor furniture chain seeks a
Customer Care Agent in their Midrand Warehouse.

You will need strong Customer Service background, relating to customer support, dealing with complaints and resolving Customer issues.

Technical experience, with the ability to operate tools, and do repairs.

You will need to think on your feet when faced with new challenges and have excellent writing and verbal communication skills.

Driver’s license (code 8) required. Objection handling abilities when faced with guarantee complaints etc When necessary, visit the site where the items are, whilst adhering to company policy and guidelines



Computer literate

Grade 12, or equivalent thereof if attended a college etc

Own car

Technical understanding. Ability to use tools/power tools etc

Positive attitude and willingness to help whenever necessary.

Team player

Must be able to adapt well to change as the company and function grows

Well-developed active listening skills

Strong levels of assertiveness in handling situations effectively with customers and employees

High levels of energy

Excellent written and verbal communication skills

Able to investigate and provide solutions – Strong problem-solving ability

Ability to handle difficult customers and their objections

Working closely with warehouse staff and assisting each other as best as possible where necessary to ensure Customers’ complaints/queries are resolved

Work weekends where necessary during busy periods, also assisting with setting up of shows

and exhibitions. Working longer hours than usual

Always conducting themselves in a professional manner whilst keeping the integrity of the

business in the highest regard, but always ensuring the Customer is looked after

Entering all information regarding the complaint/query into our CRM system to keep track of

progress and for reference purposes

Create quotes and invoices for repairs and deliveries, communicating these with Customers

When necessary, repairs must be completed on certain items

Driving, delivering and collecting items when necessary

Dealing with suppliers and maintaining positive relationships with them

Fast learner with an intuitive mindset and resourceful

Ability to make decisions in difficult circumstances

Strong organizational and planning skills

Dealing with Customer queries and complaints, up until resolution is met

Assisting Sales staff with technical queries and providing guidance with issues they are facing

Investigating Customer complaints/queries to establish whether guarantee claims are valid, by

gaining as much information as possible from the client/salesperson

Building Rapport with Customers by contacting them as soon as complaints/queries are

received. Either by phone or by email, ensuring they are acknowledged and assured everything will be done to resolve their complaint/query

Apply before Friday, September 13, 2019 – 59 Days left
Companies may expire jobs at their own discretion.
If you have not received a response within two weeks, your application was most likely unsuccessful. Apply Now

Source: jobs365