Contact Centre Agent urgently wanted: Salary R10 000 to R13 000 per month

Contact Centre Agent urgently wanted: Salary R10 000 to R13 000 per month

Pretoria, Gauteng
Permanent
R10 000 – R13 000 a month

Company
City Property Administration (Pty) Ltd.

Reference #
SW001

Published
28/08/2019

Contract Type
Permanent

Location
Pretoria, Gauteng, South Africa

Introduction
City Property Administration (Pty) Ltd is a residential and commercial property management Company that has been operating since 1968 with their headquarters in Pretoria and a supporting office in Johannesburg. City Property transforms buildings and injects fresh vitality into our inner cities. We provide sophisticated, modern and cosmopolitan retail spaces, offices, warehouses and apartments that ensure that those who live and work in the CBD enjoy the best South Africa’s cities have to offer.

A Contact Centre Agent position has become available in the Customer Experience Department in Pretoria. If you believe you meet the requirements for this position then we would appreciate your application.

Job Functions
Call Centre

Industries
Facilities & Property Management

Specification
The successful candidate’s responsibilities will include, but not be limited to:
Reduce the number of abandoned calls and emails.
Maintain the agreed-on service levels for calls and emails.
Maintain the agreed on handling time for calls and emails.
Maintain all other contact centre levels within the agreed targets.
Support and provide superior service telephonically and per email, as both a receiver and caller.
Knowledge of the business in order to transfer calls correctly.
The ability to deal with irate customers professionally and calmly
Ensure effective telephone communication.
Transfer calls, take messages and handle callbacks in an effective manner.
Increase customer’s understanding of procedures.
Ensure clear communication between Departments as well as with customers in order to increase customer satisfaction.
Build positive relationships with customers over the phone.
Satisfy various customer situations.
Control a telephone call effectively.
Identify voice skills and how to enhance a good telephone presentation.
Correct completion of MDA CRM information of the customer and clear explanation of complaint/inquiry
Correct distribution of CRM case in order to have complaints/queries resolved in the shortest possible time.

Requirements:

Matric qualification required.
Min 2 years experience in a Contact Centre required.
MS Office Skills required – Word, Excel, and Outlook
Good data entry and typing skills required.
Proficiency in the English language required.
Basic knowledge of MDA preferred.
Intermediate knowledge in Avaya preferred.
Knowledge of customer service principles and practices preferred.
Knowledge of call center telephony and technology preferred.

Job Closing Date
05/09/2019. Apply Now

Source: ijobs