Collections Agent (Night Shift) needed: APPLY HERE
Century City, Western Cape
Full-time, Permanent
We are looking for high performance, target driven individuals, with exceptional communication skills. The main purpose of the role will be to speak to customers that have an outstanding balance and help them get out of debt and prevent them falling back into debt by ensuring right and sustainable actions are in place.
KEY RESPONSIBILITIES:
As a Senior Associate: Operations you will:
Be required to proactively contact customers both by telephone and in writing. This will require both inbound and outbound calling, most of which will involve ‘telephone dialler’ activity;
Be required to work to agreed quality standards and within agreed timescales;
Be responsible for proactively developing and maintaining your specialist industry, business and system knowledge;
Be responsible for managing complaints and ensuring the compliance of these;
Need to liaise with both internal and external colleagues throughout the business and externally with customers;
Have knowledge of debt collection techniques and be able to demonstrate excellent negotiation and communication skills;
Work with your customers to reduce debt in a timely manner to meet agreed targets. This will involve dealing with customer’s queries and internal queries within agreed SLA’s. Part of the role will be to mitigate any risk to our client and take necessary escalation action as appropriate;
Maintain customer-related information on systems to the required standards to progress work, maintain accurate records, identify gaps in customer’s records and proactively collect appropriate information.
WORKING HOURS:
Candidates must be able to work the following operational hours:
Rotational between 16h00 to 3h00 Monday to Friday, 16h00 to 21h00 on Saturdays (including all SA public holidays);
A monthly fixed shift allowance will be paid for working the above hours. QUALIFICATIONS REQUIRED:
*
Matric; EXPERIENCE, KNOWLEDGE, SKILLS AND ATTRIBUTES REQUIRED:
6-12 Months’ call centre experience with preference given to those who have previous knowledge in Collections;
Preference will be given to candidates with experience in dealing with international clients (particularly in the US Market);
High proficiency in verbal and written English* (a neutral accent is preferred as customers are businesses based in Canada);*
Customer orientation in an international and multicultural context; able and willing to find out what the customer wants and needs and to act accordingly, taking the organisation’s costs and benefits into account;
Focus on quality; Set high-quality standards for your work and strive for continuous improvement.
Job Types: Full-time, Permanent
Experience:
Debt Collections: 2 years (Required)
Customer Service: 1 year (Preferred)
Education:
High School (matric) (Required). Apply Now
Source: jobs365
