Claims Handler/Recoveries Required – Apply Now.
Bryte Insurance Company Limited
Johannesburg, Gauteng, South Africa
The role holder will be responsible to attend to the management of claims with the aim of increasing the revenue due to the company by recovering monies from third parties. End-to-end negotiation handling of the claims – pre-litigation. Attorney management.
Effective processing of claims
Prioritise daily activities to enable processing and maintenance of all claims
Check the accuracy of registered claims cover details and add claimant details timeously
Confirm estimate is accurate, deducting excess to work out estimate of claim through investigating policy cover
Complete fraud list and Identify claims that requires further fraud verification
Ensure computer generated letter is forwarded to relevant broker
Liaise with stakeholders to gather and ensure accuracy of information
Process recovery claims in order to secure a fair settlement ensuring that Efficiency, Productivity and superior Customer Service are shown.
Answer telephone and email queries from the brokers, based on updated logs
Update data and notes on operation system
Finalise claim as per standard – Update log – Update broker – Finalise on Codeplex/ Tia and/or financial system
Collaborate and work closely together with others thereby leveraging constructive team dynamics and innovation
Be aware of capacity building initiatives (i.e. development programmes, training, mentorship, coaching etc.)
Align own behaviour with the organisation culture and values
Achieve own performance objectives
Actively participate in own professional development and career path.
Proactively ensure use of time, of resources, money, materials or equipment is in line with policies and procedures.
Provide customer services in line with quality and performance standards
Build positive customer relations and solve or escalate customer queries and complaints
Gather feedback on customer satisfaction and report to the relevant party
Proactively suggest improvements in customer service and relations where applicable.
Adhere to specified standards, policies, practices and procedures.
Identify and recommend areas / ways to improve processes.
Effective customer focus and service
Liaise with internal stakeholders to facilitate problem resolution and efficiency of work activities
Communicate with stakeholders on a daily basis to inform of progress of claims and claim policy and procedure
Deal with and resolve any queries relevant to area; if unable to resolve, escalate to manager for resolution
Represent the organization through maintaining high levels of professionalism, service excellence and customer excellence
Adhere to internal policies, processes and procedures
Effective adherence to company claims policy, standards and SLA
Ensure adherence to all company policies at all times
Ensure adherence to negotiated flexi hours
Maintain dress code, behaviour and absenteeism
Qualifications & Experience
Matric (Preferable with Degree)
2 years debt collecting experience
Paralegal / Legal Degree would be advantageous
All Claims Departments, Sales and Underwriting.
Brokers, Clients, All Claims Suppliers and Service Providers, Other insurance companies
Sound knowledge, experience and understanding of short-term insurance
General Claims Handling skills
Understanding of Bryte guiding principles and philosophy and framework
Applications of claims technical guidelines
Basic insight into company strategies and business plans
Clear understanding of Financial Services compliance framework
Sound knowledge of Bryte organizational structure
In-depth knowledge and understanding of relevant company policies, processes and procedures
Sound internal network
Knowledge of relevant workflow systems
Attention to detail
Customer service orientation (including assertiveness)
Oral and written communication
Planning and organizing
Time Management & Prioritising
Planning and Scheduling Work
Listening & Organising
Getting unbiased information
Identifying and Solving Problems
Making Decisions, Weighing Risks
Thinking Clearly & Analytically
Job Closing Date