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New Claims Call Centre Consultant wanted Asap: APPLY NOW

New Claims Call Centre Consultant wanted Asap: APPLY NOW

La Lucia, KwaZulu-Natal
Permanent

Key Responsibilities

Daily handling of telephonic claims notification

Alignment to business driver/Strategy

Alignment to the Amazing Service principle and program

Registration of all new claims through the delivery of amazing service

Handling of telephonic client new claim notifications

Ensure that the amazing service principles are adhered to at all times Ensuring that all claims within the designated portfolio are effectively and timeously processed within the stipulated turnaround times

Ensuring that an accurate record of all interactions with customers is maintained, including making of accurate and comprehensive description of how the incident occurred and event log notes, if necessary

Ensuring that the customers are always provided with all the necessary information if unsatisfied with the rejection, including, inter alia, engaging own specialist service provider to prove to the contrary, (Dispute or rejection) (e.g. management process), etc

Ensure that customers are always kept informed and advised of the claims process or procedure, excess applicable.

Conduct telephonic claim audits and client surveys

Handle queries related to existing claims

Aligned to values and self-development

Align personal values to company values.

Take responsibility for personal development.

Minimum Requirements:

Education:

Matric

Preferred: Call Centre or Insurance Certificate/Diploma

Experience

1-year experience in a home loan, customer service and call centre environment, Insurance Call centre experience an advantage

Preferred: 2 years experience in a home loan, customer service and call centre environment, and Insurance Call Centre experience an advantage

Generic Competencies:

Attention to detail

Going the extra mile

Take initiative

Methodical

Accurate

Organised

Resilience

Reliable

Motivated

Ability to work under pressure

Ability to handle irate clients

Have a sense of urgency

Effective time management

Technical Competencies:

Microsoft Office Excel

Word (Basic)

Broad knowledge and understanding of SAHL products and processes

Credit policies and services

Knowledge of SAHL Workflow and Halo systems

Excellent people skills

Excellent verbal and written communication skills

Excellent telephone etiquette

Perseverance

Interpersonal skills

Strong client service focus

Ability to work in a team

Job Type: Permanent

Experience:

In a home loan, customer service and call centre.: 1 year (Required)
in a home loan, customer service and call centre environment: 2 years (Preferred)

Education:

High School (matric) (Required)

Location:

La Lucia, KwaZulu-Natal (Required). Apply Now

Source: jobs365