Home Job Listings Call Centre Agents urgently wanted: APPLY HERE

Call Centre Agents urgently wanted: APPLY HERE

Call Centre Agents

Call Centre Agents urgently wanted: APPLY HERE

Garden Route, Western Cape

We are looking for target driven people who are customer-focused and have excellent communication skills. The main purpose of the role will be to speak to customers that have an outstanding balance and ensuring right and sustainable actions are in place.

Key Responsibilities:

Telephonically contact clients with due or overdue amounts in order to obtain payment for the arrears
Accurately record notes
Ensure that the minimum number of prescribed collection calls are achieved daily
Obtain commitment from clients to settle their overdue accounts within the shortest possible period of time
Follow up on client payment commitments
Understand & communicate company policies, collection policies & service-specific information to clients
Ensure that all forwarded queries are resolved by the relevant departments through constant follow up in order to obtain payment from clients
Ensure individual & departmental collection & bad debt provision targets are consistently achieved
Always maintain a high standard of customer service, client courtesy & professionalism when interacting with clients
Participate in various ad-hoc projects within the Credit Control Department
Ensure a high standard of housekeeping at all times.

Requirements:

Matric or Equivalent
6-12 Months Debt Collecting or customer service experience in a call center
Set high-quality standards for your work and strive for continuous improvement

Please be advised that if you are not contacted within a period of 14 days, please accept your application as unsuccessful. Your profile will be kept on our database for any other suitable roles/positions. Apply Now

Source: ijobs