Client Service Management and CSS Business Transformation – GM wanted: APPLY HERE
Roodepoort, Gauteng
Nedbank Recruiting
Cluster
Corporate & Investment Banking
Requisition Details & Talent Acquisition Contact
JR:99487
Deslynn Pillay
Location
Constantia Kloof, Roodepoort
Job Purpose
To perform the executive role and develop appropriate strategic and tactical plans to ensure the relevance and effectiveness of the CIB Client Service Operation and the CSS Business Transformation function, in line with CIB’s client service strategy.
Job Responsibilities
In line with the Group, CIB and CSS/NIS strategies, develop the 3-year strategic view required to ensure the relevance and effectiveness of the Client Service Operations, maintaining competitive advantage of this function in the market.
In line with the strategic project portfolio, the influence of disruptive technologies and the CSS/NIS operational requirements, develop appropriate and effective business transformation and change programs for CSS and NIS operations. This should be done in collaboration with CIB Change Enablement, Transactional Services, GT, CSS/NIS Business Heads.
In close collaboration with your stakeholders (being Transactional Services, CIB Coverage, Retail and Business Banking) develop a 12-month operating plan, and required operating budgets, in support of the 3-year view.
Develop the required people management strategy in support of the 3-year view and 12-month operating plan and align this strategy with the Group and CIB vision, values and culture. This plan must specifically highlight the skills retention, attraction and development plans required to deliver the 3-year view and must incorporate the transformation agenda of the Group.
Take collaborative accountability for the delivery of the Divisional Targets set for the CSS/NIS Division and be an active and fully present member of the CSS/NIS Management Committee.
Manage performance of your people and hold them accountable for managing the performance of their people by taking corrective action as required, recognising and rewarding team and individual performance.
Manage Operational budgets (including staff and general operational expenses) through the recognised financial and HR systems.
In your role as a CSS/NIS Manco member, be fully engaged in the delivery of the commitments made, and goals set, for the Division. Report on the specifics of your responsibilities but be collaboratively responsible for risks, performance and relevance of the CSS/NIS division;
Attend all Manco meetings (EXCO, ERCO, Project and Product) to enable the taking of decisions quickly and appropriately.
Type of Exposure
Developing a 3-year functional strategy
Developing a 12-month business plan and supporting budgets and HR plans
Managing complex cross functional dynamics and exhibiting a strong presence
Managing multiple functions
Formulating and implementing communication strategies to cascade functional strategies
Conducting benchmarking exercises to investigate improvement opportunities
Executing major organisational change in areas that you may have no line management responsibility
Networking and building relationships
Making financial decisions
Managing business risks
Technical / Professional Knowledge
Business administration and management
Client facing and client service management
Change management
Process management utilising people, technology and business process re-engineering
Communication Strategies
Financial Accounting Principles
Governance, Risk and Controls
Principles of project management
Relevant regulatory knowledge
Stakeholder management
Strategic planning
Essential Qualifications – NQF Level
Advanced Diplomas/National 1st Degrees
Preferred Qualification
Post Graduate Degree in Business Management / Engineering or related (NQF Level 8)
Minimum Experience Level
10 Years experience in Financial Services and Operations
Client facing service delivery experience
Senior Management and large team management experience
Delivery track record across multi-functions and cross- Division objectives
Behavioural Competencies
Customer Focus
Establishing Strategic Direction
Operational Decision Making
Inspiring Excellence
Driving Execution
Sharing Responsibility. Apply Now
Source: jobs365
