Amazon reported that it has created 3 000 new virtual customer service jobs in South Africa this year and is hiring. In a statement on Thursday, 18 June, the company said that these roles will range from customer service associates to technical experts who will work virtually and provide 24/7 support to Amazon customers in North America and Europe.
BusinessTech reported that the addition of 3 000 permanent and seasonal full-time positions will bring the total permanent workforce in South Africa to 7 000.
Andrew Raichlin, the Director of Amazon Customer Service in South Africa, said: “We are thrilled with the talent in South Africa and we are excited to add 3 000 skilled jobs this year in customer service and to help keep people working during this unprecedented time.”
Raichlin added that the new jobs reflect Amazon’s continued commitment to South Africa’s economic development. The Covid-19 pandemic has elevated the transition to digital work, with organisations like Zoom seeing a 33% rise in share in May and another 16% in June.
Minister of Trade, Industry & Competition Ebrahim Patel said: “Government has focused part of our incentive programme on the industry and with our talent, strong ICT infrastructure and digital capabilities, we aim to secure thousands more jobs like these in years to come.”
According to The Guardian, Amazon CEO Jeff Bezos has grown his vast fortune by $24 billion so far during the pandemic. Amazon said candidates who wish to apply need to meet the following criteria:
- Completed Matric/Grade 12/NQF Level 4 qualification or higher
- Excellent command of English
- Be a South African citizen
- Internet connection with 10Mbps (this will be checked)
Amazon added that employees will be offered a comprehensive benefits package starting on day one, including employer contributions toward medical aid and provident fund, group life cover, employee wellness programmes and a monthly stipend for a dedicated internet line.
You can apply at https://www.amazon.jobs/en/
briefly.co.za
