Telephonist wanted immediately: APPLY HERE
Cape Town, Western Cape
WHAT WE NEED
What will they be doing (the main purpose of the job) for/with whom in what environment?
We are looking for a Full-Time CAMC Telephonist who would like the opportunity to provide excellent Customer Service to both clients and in-house staff.
The candidate will play an integral part in genuinely putting our clients and patients first and seek perfection through continuous improvement, and will always show respect.
If you are excited by the prospect of making a difference by giving great customer service to support the efficient running of the Bellville branch and TAH as a whole, then this job is for you.
WHAT IS EXPECTED FROM THIS JOB?
Job deliverables and main duties
The most important task of this position is to manage the customer experience on the telephone i.e.:
· Calls answered and directed courteously and efficiently
· Interactions are friendly and professional according to reception standards
· Questions and queries are addressed (including e-mail) according to policies, protocols, and standards
· Customer complaints handled according to protocol and escalated as required
· Consultations and theatre procedures booked accurately
· Relevant information for procedures booked is provided to the owner
· Accurate messages taken and passed on
· Product knowledge kept up to date through reading, attending training and discussions with reps
· Medical emergencies handled according to protocols
· Queuing system accurately coordinated
Co-ordinate relevant administration processes e.g. – lab results
TO BE A GOOD FIT FOR THIS JOB YOU NEED …
Required Education, Certifications and Work Experience:
Must have:
Grade 12
If you can tick these you will have an advantage:
2-3 years’ experience in TAH reception
Previous experience in a veterinary practice is an advantage
Skills, Knowledge, Personal Qualities:
Bilingual (English & Afrikaans)
Computer Literate
Product Knowledge
Switchboard experience
Effective planning and time management skills, able to prioritise tasks so that deadlines are met.
Meticulous attention to detail.
Self-directed and able to identify and deal with unexpected problems.
Able to build constructive customer relationships.
Job Type: Full-time
Language:
English/Afrikaans (Required). Apply Now
Source: jobs365
