Switchboard Operator required urgently: APPLY NOW
Job Type: Full-time
Full Job Description
The role holder will be responsible to ensure an efficient and proactive quality switchboard service to both internal and external clients.
Key Tasks & Accountabilities:
Effective and efficient switchboard operation service
- Provide a professional, prompt and friendly telephone answering service
- Answer all calls politely within four rings as per internal policy and procedures
- Ascertain which Bryte staff member clients wish to speak to
- Accurately route telephone calls to the correct extension
- Politely notify callers when staff extensions are unavailable
- Determine whether callers wish to hold, leave a message or have the call transferred to another staff member of the relevant department
- Attend to requests from staff members to make cell phone or long distance calls and dial and forward accordingly
- Deal with complaints from clients and forward to relevant department and staff member
- Receive calls regarding faulty telephone lines and timeously report to manager for resolution
- When required or requested, assist supervisor with adhoc duties within the department
- Answer all incoming calls promptly
- Operators to work as a team by carrying the call volume equally.
- F7 active when on duty.
- Ratings will be applied in accordance with (TMS) call measurement spreadsheet and auto answer results as demonstrated below
- Support departments (when requested)
- Prompt and Accurate taking and relaying of messages using e-mail.
- Excellent front line representation of departments and branches (whiles having meetings or phone problems)
Warmly and professionally welcome visitors to reception area
- Politely enquire from all visitors which department they have come to see
- Re-direct visitors or call relevant department for collection of visitors
- Report unauthorized visitors to security timeously
Relationship
Internal
- All staff in Bryte
External
- Clients
- Branches
- Service providers
- Brokers
Qualifications & Experience
- Matric or equivalent
- NQF level 4
- SST level 1
- 3 years’ experience in switchboard operations
Skills:
- Excellent verbal communication skills
- Effective and efficient switchboard operation service
- Telephonic skills
- Voice projections skills
- Computer skills
*Candidates with visual impairment will be preferred*
Closing date: 7 August 2023. Apply Now
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