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SPA Receptionist urgently wanted: APPLY NOW

SPA Receptionist urgently wanted: APPLY NOW

Bloubergstrand, Western Cape 7441

1. Responsibility

(1) As well-being coach you ensure the well-being of all SPA guests due to competent consulting and caring. With your professional competence and individual and warm hospitality, you are creating special well-being moments, which transform your guests into fans.
(2) Warm and individual welcoming and goodbye of all guests.
(3) All around support of guests (representatives, contractors, contact person).
(4) Professional consulting and selling of treatments and sales products.
(5) Dealing and controlling all reservations that are made.
(6) Ensure special well-being moments, which are surprising and inspiring.
(7) Excellent performance at internally defined “touchpoints” to change guests to fans.
(8) Active cross-selling regarding more offers from other departments.
(9) Competent dealing with guest feedback.
(10) Daily end of day report and administrating procedures.

2. Qualifications/experience

(1) At least 2 years’ in-depth, specialist training in hotel or in a SPA-relevant area (Beauty, Massage or Sport & Gesundheit).
(2) IT skills (Word, Excel and Outlook), ideally booking system MXP.
(3) Several years’ professional experience or in the relevant industry.
(4) IT skills (Rescom, FIDELIO Cruise, MICROS, MXP desirable).
(5) Knowledge of German and English.
(6) Sales and consultancy experience.
(7) Practical first aid certificate

3. Personal requirements

(1) At least 20 years of age
(2) Good organizational skills
(3) Professional demeanour and warm, friendly manner
(4) Strong sense of responsibility
(5) Happy to work as part of a team
(6) Resilient
(7) Flexible and willing to learn
(8) Strong sales and consulting skills
(9) An effective communicator, a positive attitude and able to motivate others
(10) Well-groomed appearance and confident manner
(11) Service-orientated and warm host

4. Area of responsibility

Responsible for all work and service procedures in the SPA & Sport Reception

5. Proxy
At least one responsible employee must be trained up at any one time to ensure activities
continue to run as normal in the job holder’s absence. Apply Now

Source: ijobs