Senior Service Delivery Manager urgently needed: APPLY HERE

Roodepoort, Gauteng

The Senior Service Delivery Manager (SDM) not only performs the functions of the SDM but also oversees the key responsibilities of a team of SDM’s. This position is a managerial role that requires you to achieve a high level of client satisfaction within your assigned territories through the effective management of your SDM team.

Responsibilities & Attributes:
Strong business acumen and people management skills
Weekly reporting of your territory including temperature checks, challenges, possible issues and
solutions
Assist team members with all escalations until effectively resolved
Ensure client satisfaction within your territory through the successful meeting of all SLA’s
Facilitate effective internal communication between departments
Foster positive inter-departmental cooperation
Assist team members to identify opportunities to improve the clients’ efficiencies through the
introduction of additional product & service offerings
Hold regular team meetings and review account plans for accuracy and thoroughness
Mentor, guide and advise team members for successful outcomes
Monitor and investigate breaches in performance or quality
Able to effectively articulate the company’s products and services
Effective time management
The ideal candidate has a proven track record of success in a managerial role with a strong understanding of the Local Government landscape. He / she is able to comfortably operate at an Executive level, work under tight deadlines and is a self-starter able to prioritize given responsibilities. The candidate must have
strong written and verbal communication skills. This person should cope with working in non-routine and complex environments, involving the application of strong technical and business skills. To be considered, your application must be able to match the essential criteria. Apply Now