Receptionist wanted immediately: Salary R15 000 per month
Job Type: Full-time
Job description
- Ensure that quotes and enquiries are dealt with in an efficient, prompt and friendly manner at all times:
- Respond to all enquiries and requests for quotations in writing within 1 hour upon receiving the request.
- Present each quotation to the Front Office to check before send off to client.
- Ensure you only use documents according to the company policy when sending out written information.
Follow up with the client within 24 hours of sending any written documentation to ensure that he/she is - satisfied with the information supplied. Discuss any discounts required with Front Office Manager if another company is offering a better quote than the hotel.
- Follow up with client within 3 days of sending a quotation to try confirming the booking.
- Invite the client for an educational if not familiar with the hotel.
- If client is unable to confirm the booking at this stage, follow up at least twice a week unless you receive confirmation.
- If we are unable to secure the booking, ensure you find out why the hotel was not chosen as the venue and pass this information onto the Front Office Manager.
- File all quotes sent into the quotation file, in date order. If quote not accepted then file into cancelled file.
Qualification:
- Matric
- Previous Receptionist experience
- Sound knowledge of Front Office, Reservations, and General Management Procedures
- Communication, engagement, and Guest Service Skills
- Strong Computer Literacy skills in terms of MS Office and a reputable PMS (Protel)
- Hands-on Problem-Solving approach and the ability to remain calm under pressure and take control of incidents and investigations
- Up-to-date knowledge of industry trends and best practices in payroll and HR management.
Job Type: Full-time
Salary: R15,000.00 per month. Apply Now
–iJOBS.co.za