First National Bank (FNB) clients are complaining that online banking payments they’ve made since Saturday or Sunday have not been processed.
MyBroadband received several complaints from FNB account holders about the issue.
They said that since at least Sunday, electronic fund transfers (EFTs) made to other banks have not been processed.
The funds are deducted from the FNB client’s account but do not reflect in the recipient’s account after the 48-hour Interbank processing delay.
On social media, clients at other banks complained that funds they had transferred to FNB were not reflecting.
Speaking to FNB’s client support, one client was informed that FNB’s technical team is working on the issue and hoped to get payments processing working today (Friday, 5 November).
Outstanding payments should then be processed and reflect by Wednesday next week at the latest.
MyBroadband contacted FNB for comment, and the bank confirmed the issue, saying it affected a small number of clients.
“FNB apologises for any inconvenience caused by the delayed processing of payments for a small number of its customers,” a spokesperson for the bank stated.
FNB said it resolved the technical issue and that it will process the affected payments on 6 November.
“Customers whose payments could not be processed will be contacted directly to process their payments via our channels.”
@FNBSA what is going on with efts that were made this past weekend? Payment was done on Sunday to standard bank account and till now no money cleared in the standard bank account. Funds definitely gone off the fnb business account.I’m not the only person experiencing this
— Shaheen TWS WADVALLA (@ShaheenTws) November 5, 2021
Maybe it’s because of the holiday but the supplier still hasn’t received a payment I made on Saturday. I use absa they use fnb. Hayi noko
— Shawty (@BookOfMaq) November 2, 2021
made a payment from @CapitecBankSA to an fnb account on saturday and it still hasn’t reflected. how long would it typically take?
— Mamage Kganya ❤️ (@DidiMmusi) November 2, 2021
Guys how long does it take for Payment to reflect if you using FNB from Nedbank?
— Nthabiseng (@_NthabiRamaisa) November 2, 2021
-mybroadband
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