Operations Coordinator urgently wanted: Salary R15 000 to R20 000 per month
The Happy Snappy Photo Company is an industry leader in providing a high-quality photographic system for top tourist attractions across South Africa
We are looking for an Operations Coordinator to monitor and manage daily business operations to meet customer expectations and reach company goals. To liaise with customers and the management team to ensure smooth operations delivery at our Ushaka Marine World site.
The successful candidate be responsible for managing and overseeing our five sites at Ushaka namely: Aquarium, DCA, Encounters, Shows and Wet and Wild.
Responsibilities and Duties
Assist managers in day to day coordination and management of business operational activities to meet customer expectations and company goals
Manage the site against budgets and manage tasks to ensure delivery within budget and set timelines
Ensure compliance with company standards and procedures
Build and maintain a strong relationship with Ushaka through regular meetings and communications.
Identify problems in operations process and resolve them quickly and in a timely manner for all five sites
Communicate targets to all site managers at Ushaka and motivate managers and team leaders to achieve these targets daily.
Communication with the head office team weekly and provide feedback
Conduct training of new sales staff and any other employees according to the Happy Snappy training manual
Monitor all Key Performance Indicators daily for all five sites
Supervise individual staff performance including managers and team leaders
Maintain site and staff look and feel according to Happy Snappy and Ushakas criteria and requirements
Ensure staff are always complying to the uniform policy
Ensure daily report sheet gets filled out accurately and sent to the relevant parties daily
Ensure photos are uploaded on “Nimbu” daily
Ensure customer queries is resolved within 48 hours
Evaluate current operational performance and provide strategic plans for improvements
Perform the general duties of a ‘Site Manager’ as per its Job Description, capturing visitors’ images, producing photobooks and other Happy Snappy merchandise, selling the photo-books and other merchandise to visitors, ensuring quality of service is maintained and that visitors leave the partner attraction with an amplified experience.
Be the “face” of Happy Snappy and abide by the Happy Snappy Code of Conduct.
Must Have:
Ability to multi-task whilst ensuring the highest standard of quality always
Willing to learn and grow your career within Happy Snappy
Ability to build effective relationships across the company in order to gather information and deliver excellent results
Comfortable managing people and to some extent their performance
A proactive individual with a ‘can do’ attitude
Proficient and well spoken in English and to some extent Afrikaans
Requirements:
Relevant tertiary education, matric compulsory
Your own reliable car with valid SA drivers license
3-5 years’ experience in a management and operations role
Strong understanding of customer service, sales and the tourism industry
Proficient with Microsoft office (especially excel)
Excellent communication and time management skills
Proven ability to motivate and lead high performing teams to meet KPI’s & targets
What we offer:
R15 000 – R20 000 per month based on experience with additional incentive and performance bonuses (Directors discretion and not guaranteed)
Extensive training and knowledge growth
An open, fun and driven work environment where growth and service are our focus
Job Type: Full-time
Salary: R15,000.00 to R20,000.00 /month
Experience:
operations: 3 years (Required). Apply Now
Source: Jobs365
