The Khayelitsha community in the Western Cape has rejected the digitisation of customer care.
The community says people cannot afford the data from using the online platform.
The people of Khayelitsha marched to Eskom’s local walk-in centre in the area to voice their unhappiness about the utility’s decision to close the centre at the end of July.
The residents have also rejected Eskom’s initiative to replace the walk-in centre in Khayelitsha by implementing a pop-up customer service arrangement.
The community says the pop-up customer service drive does not address urgent electricity issues for residents.
Eskom spokesperson Kyle Clarkson says Eskom is improving its customer service.
“By creating the pop-up offices customers will no longer have to travel long distances to Eskom offcies to Khayelitsha and Bellville, not only does this ease the financial burden for many who use public transport but it also our customers must no longer brave bad weather elements or wait in long queues to be assisted by a customer service agent.”
-EWN
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