IT Technician needed immediately: Salary R10 000 per month

Main Requirements:
* Must have good reliable transport and willing to work shifts with valid drivers licence.
* Willingness to learn.
* Clear English and Afrikaans speaking

IT Technical background:
* Minimum 2+ years in the IT Field
* Good Knowledge of Hardware and Software
* Networking skills
* Microsoft Active Directory
* Microsoft Exchange
* Server Backups

Must have experience
* IT Support: 2 years (Required)
* Networking: 2 years(Required)
* Microsoft Applications: 1 year (Required)
* Education High School (Matric) (Required)
* Language: English (Required)

The below certification would be an advantage.
* A+ Technical skills
* N+
* MCSE ( or good experience)
* VOIP
* CCNA

Tasks and Responsibilities:
* Devising and maintaining office systems, including data management
* Reading, monitoring and responding to emails and tickets
* Provide end to end Desktop Support and process information in response to inquiries, concerns, regarding IT support.
* Provide quality service to our staff in all assigned tasks, while upholding Client values at all times
* Act in a professional manner in accordance with the company’s standard processes and procedures;
* Support all internal staff with product training, knowledge and expertise.
* Provide solutions in a timely fashion for issues that may arise.
* Log and track support calls in the designated systems
* Troubleshooting the IT issues
* Prioritise and escalate jobs as required to ensure customer satisfaction.
* Identify trends in the support calls and develop documentation
* Address these most-often reported problems and issues. Notify management of increasing trends, unusual activity or repeated activity.
* Use the correct procedures and escalate I.T issues where necessary
* Brief customers as well as management on the status of current resolution efforts and attend daily/weekly meetings as requested or required.
* Recommendations for product or system improvements including procedural steps, increased training, and enhanced documentation.
* Following basic ITIL procedures
* Access software updates, drivers, knowledge bases, and FAQ’s resources on the Intranet to assist with end users issues.
* Assist other team members to initiate, design and manage effective support solutions as directed by our business needs.
* Assist with the development and testing of newly designed products for operational integrity and function
* Show increased awareness towards the company’s safety and security standards and be vigilant at all times for non-conformities

Work requirements will be 45 hours a week, however, the days and times might vary as you would be enlisted into a shift rotation. This is based on 9-hour intervals (Monday to Friday and Weekend standby)

Job Type: Permanent