Junior IT Technician wanted immediately: APPLY NOW

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Junior IT Technician wanted immediately: APPLY NOW

East Rand, Gauteng
Contract
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Job Listing

Job Number
60620

Job Type
Contract

Job Title
Junior IT Technician

Computer Skills
A +,Internet,MCSD,MS Excel,MS PowerPoint,MS Word,Windows

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Industry
Consumer Products – FMCG

City
Ekurhuleni (East Rand)

Province
Gauteng

Job Description
• To provide end-users with first-line support and maintenance within the organization’s computing environment • Responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands • The correct candidate will use this position to continue to learn and grow. • Assist all users with any IT related incident when called upon • Install, configure, maintain, diagnose, troubleshoot and repair hardware and software on desktops, laptops and peripherals such as phones, printers, scanners, external drives and other related hardware • Perform basic computer wired and wireless network troubleshooting • Take ownership of incidents and provide permanent fixes with the aim of restoring service to the customer as soon as possible, escalating incidents to management where and when necessary. • Accurately record, update and document requests. • Update asset management of all software and hardware • Participate in planned / emergency maintenance activities after hours and on weekends • Email and MS Office account administration on Office 365 • User account administration, i.e.: account creation, modification, deletion and password resets on Active Directory • Anti-Virus administration, i.e.: installing, troubleshooting, reporting and cleaning of infected devices • Follow policies and procedures for change, problem, and incident management

BEHAVIOURAL SKILLS • Maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner • Maintain excellent verbal and written communication skills that are coherent, grammatically correct, effective and professional with the ability to communicate effectively with technical and non- technical colleagues at all levels in the organization • Be a highly motivated team player with the skills and ability to manage changing priorities • Excellent technical knowledge of desktops, laptops, mobile devices and peripherals • Working technical knowledge of current protocols, operating systems and standards • Software and hardware troubleshooting • Able to work independently and take ownership of job responsibilities with minimal oversight • Be very organized and have a structured approach to completion of tasks with a strong focus on attention to detail and accuracy • Ability to use initiative • Function effectively under pressure and meet deadlines • Customer focused • Strong problem-solving skills • Ability to interact with Senior Management • Willing to learn from fellow Team Members • Complies with all company policies and procedures • Participates in the implementation and support of IT-related policies • Keeps work areas neat, organized and secure.

Inherent Requirements:
• Matric • A+ • Studying towards or completed Microsoft Certified Desktop Support Technician (MCDST) will be advantageous. • At least two years’ experience working as an IT support technician

What Qualification: Related to Industry

Minimum Qualification: Certificate

Status: Available. Apply Now

Source: ijobs

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