General Assistant needed urgently: APPLY HERE
Full job description
Description
Ensure comprehensive Customer service in the Store. Loading and merchandising of stock, shelf price labelling and housekeeping within designated areas of responsibility.
Requirements
- Grade 12 or minimum of 1 (one) yearwork related experience
- Ability to communicate in English andthe dominant language spoken in the geographical area where the position isavailable
- Ability to perform basic calculationsaccurately
- Must be willing to work shifts, weekends,and Public Holidays
- Must be able to work under pressure
Job Description
CustomerService
- Acknowledge all Customers anddetermine their needs
- Advise Customers correctly on product
- Assist Customer with any productqueries
- Assist with Customer complaintstimely
- Add on sales, e.g. paint v/s paintbrushes, thinners, etc.
- Ensure efficient Customer service byensuring that Customers purchases are loaded without any delays
- Ensure Customers purchase are loadedcarefully without damaging the goods or the Customers vehicle
- Advise Customers on the additionalservices provided:
- Delivery service / bulk deposits
- Glass cutting
- Plan reading
- Credit programmes
- Special orders
- Trusses
- Distant ordering
- VIC Customer Programme
- Must be certified in ProductKnowledge
- Must be available in the aisle ofresponsibility
Housekeeping
Ensure that your area is free ofobstacles, stock is merchandised immediately after being received and thatCustomers can enter and leave your aisle without any risk of injury orirritation.
Correct shelf price labelling withinarea of responsibility.
Ensure Checklist completed asrequired when on duty with Canteen and Toilet / Showers schedule
Safety(OHSA) Requirements
- Safety (OHSA) compliance (e.g., use of safety gear, ensuring Customer, and staff safety) within area of responsibility
- Ensure area of responsibility(racking and bulk) stock merchandised safe to Customers and Colleagues to movesafely within Store
- Report any discrepancies to the StoreManager
Ready for Business
Adhere to Ready for Business and Beyond My Control as per the CB Way
LossPrevention and Security
- Identify any gaps in the displays, investigate causes and report any concerns to management
- Be aware of suspicious behaviours or people and report any suspicions to management
- No product to be loaded for a customer proof of purchase or required documentation. Apply Now
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