Front Office Receptionist needed urgently: APPLY NOW

Pretoria, Gauteng
Full-time, Permanent

Job Specification:

We are looking for a dynamic and motivated individual with excellent customer service skills and who works well under pressure to join our team.

The successful candidate’s responsibilities will include, but not be limited to:

Operate telephone systems.
Answer the phones in a friendly manner.
Take accurate messages from customers.
Identify voice skills and how to enhance a good telephone presentation.
Reduce the amount of abandoned calls.
Maintain the agreed-on service levels for calls.
Maintain the agreed on handling time for calls.
Greet customers consistently, convey with a friendly attitude and react in a helpful and professional manner to various requests.
Direct customers to the correct person or department.
Deal with irate customers professionally and calmly.
Communicate in a professional manner.
Accurate distribution and record-keeping of courier deliveries to staff and various departments.

Requirements

The Successful candidate should possess a Matric qualification, with 2-3 years’ experience in reception required:

MS Office:
MS Word – Basic
MS Excel – Basic
MS Outlook – Intermediate
Proficiency in English required.
Knowledge of customer service principles and practices preferred.
Knowledge of reception telephony and technology.
Administrative office procedures, practices, and equipment: 1 year (Preferred)
Ability to operate under pressure must be energetic, fast an accurate worker who is results-driven
Good people skills, assertiveness, and attention to detail
Business writing skills as well as good telephone etiquette
Excellent communication skills, verbal and written.
Organised and presentable.
Should you not be contacted by us within 14 days from the date of your submission, please consider your application unsuccessful.