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Customer Service Consultant urgently wanted: APPLY NOW

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Customer Service Consultant

Customer Service Consultant urgently wanted: APPLY NOW

Umhlanga, KwaZulu-Natal

We are currently recruiting a Customer Service Specialist for our Gatewaybranch (KZN).

This role will be part of the Front of House team, dealing directly with our high net-worth customers. The person best suited for this position is a sales-oriented individual who will go the extra mile in engaging with our customers and ensuring a seamless Customer Journey.

KEY RESPONSIBILITIES

What will your main duties be?

Greet and direct our customers in a optimistic, friendly and professional manner
Drive sales and up-sell items to clients
Keep the Front of House area impeccably neat at all times
Assist with client requests and inquiries
Manage incoming calls alongside your FOH team
Engage with our customers to ensure a seamless Customer Journey
Client Communication (quotes, job status updates etc)
Printing and Processing Invoices
Receive Payments (Cash & Credit Card)
Selling Company Products
Stock Taking & Stock Management

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QUALIFICATIONS AND EXPERIENCE

What background do you need in order to apply?

Matric (Grade 12)
Computer Literate (Emails, Excel etc)
Administrative experience
A minimum of 2 years Retail experience in a Customer service or Sales role
Experience in the Technology / Cellular space is advantageous

COMPETENCIES
What skills should you posses to make the most success of this position?

Excellent Sales orientation
High level of Optimism
Excellent Communication & Listening skills
Customer Service focused
Solution driven
Attentive to detail
Time-management & Prioritisation skills
Emotionally Intelligent
Conflict handling
Ability to work under pressure
Stress management skills
Teamwork
Willingness to learn and grow
Compliance to procedures
weFix is passionate about people! Not only our customers, but our staff too.
It is very important that you buy into our Culture and our value system.

This position involves working shifts/retail hours (weekends included).

If you feel you are the best candidate for this position, please send us your CV

– weFix HR

Job Type: Full-time

Experience:

Sales: 2 years (Required)
Customer Service: 2 years (Required)

Education:

High School (matric) (Required)

Location:

Umhlanga, KwaZulu-Natal (Required). Apply Now

Source: jobs365

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