Customer Service Agent needed urgently: APPLY HERE

Safair Operations, operating as FlySafair, has a vacancy for a Customer Service Agent at our LANSERIA INTERNATIONAL AIRPORT.

The successful applicant will report to the Airport Manager.

RESPONSIBILITIES:

Assist passengers with ticket sales, bookings, and flight changes including explaining rules terms and conditions, regulations and procedures as required;
Manage flight delays and or cancellations;
Handle and safeguard of confidential information.

REQUIREMENTS:

Grade 12;
Airport experience and ticket sales within an aviation concern;
Excellent written and verbal command of the English language including proper phone etiquette;
Good knowledge and understanding of a computer and Microsoft Office (Word, Excel, and Outlook);
No criminal or credit record;
Able and willing to work on weekends, public holidays, and flexible hours and shifts as required;
Own transport would be an advantage;
Valid Covid-19 vaccination card.

PERSONAL ATTRIBUTES:

Punctual;
Excellent understanding of delivering great customer service;
High degree of patience and assertiveness;
Conflict resolution skills;
Trustworthy, professional, and reliable, including dealing with confidential information;
Immaculate timekeeping;
The ability to work well under pressure;
Practice good time management and willingness to work longer than normal hours including additional shifts,
Remains focused in order to handle objections;
Customer-focused and service orientated.

APPLICATION GUIDELINE:

All external applicants, please apply via our website: www.FlySafair.co.za;
No external email applications will be considered;
Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.

Reference number – JHB000615.

Preference will be given to members of designated groups that are under-represented. Apply Now

–iJOBS