A NATIONAL COMPANY IN THE OFFICE RENTAL EQUIPMENT SERVICE INDUSTRY REQUIRES A CALL CENTRE MANAGER IN NELSPRUIT

Please Note:

If you do not fit the specification with the minimum requirements your application will not be accepted for this position. Shortlisted candidates may be required to complete an Assessment or Test to demonstrate your knowledge of this position.

Requirements:

Minimum Matric is essential

Minimum 3 years in a call centre environment

Previous Call Centre management experience will be an advantage

Computer literacy with basic working knowledge of Microsoft Office programs is essential

Must be an enthusiastic, meticulous person

Be able to manage 4 service controllers

Must be able to adapt easily to a constantly changing environment

Ability to take initiative

Strong team orientation and ability to function as a team leader

Pro-active and problem solving focus

Must be able to work under pressure and overtime from time to time

Skills / Duties:

To improve the customer service experience

Take ownership of customer issues and follow problems through to resolution

Develop call centre procedures, policies and standards

Control resources and utilize assets to achieve qualitative and quantitative targets

Adhere to and manage the approved budgets

Maintain an orderly workflow according to priorities

Determines customer service requirements by maintaining contact with customers;

conducting surveys; benchmarking best practices; analysing information and application

Co-ordinate and manage customer service projects and initiatives

Submitting warranty claims on spare parts to the various suppliers

Improving the warranty claim process

Meeting warranty budgets set by the company

Applicants must reside in NELSPRUIT or surrounding area.

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Source: Jobs365