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Technical Support Call Centre Agent required urgently: Salary R15 000 per month

Technical Support Call Centre Agent required urgently: Salary R15 000 per month

The Ideal Candidate:

Must be coming from the Electronic/IT/Security Systems, with experience with the following Remote telephone technical support, Over the counter technical support, Embracing vision and values of company. S/he must be Customer Service Focused, have an ability to work under pressure, be an analytical, structured and systematic person with a strong eye to attention to detail.

3 5 years experience.

With preferably a minimum of 2 years in Electronic/IT/Security Systems

Duties include:

Educate prospective and current customers as well as all technical staff on the products, Counter support & on-site support.

Provide technical support directly with customers in conjunction with Technical Support staff. Evaluate failures, bugs, systemic problems, and hardware and report on necessary steps.

Install applications, hardware, parts, and/or equipment when deemed necessary.

Prepare daily open ticket reports for your technical support manager.

Ticket Logging for every query received both via telephone and over the counter.

Qualifications:

National Diploma Electronic Engineering or S4 Electrical Engineering or any relevant qualification.

A+ Certification would be beneficial

A wise man will make more opportunities than he finds.

Dont let this awesome opportunity pass you by. Send your application.

Please note the above is the minimum criteria to be considered for the position

NB – If you have not heard back from us in 2 weeks, please consider your application unsuccessful. Your CV will however be kept on our database for any future positions that may match your skills and competencies. Apply Now

Source: ijobs