Bank Admin and Teller wanted Immediately: APPLY HERE
Vacancy Details
Employer: Adcorp
Accountability: Execute cash & related transactions
Throughout each day, balance, control and manage the cash float by checking the
amount of cash at the teller station and requesting the restocking or repatriation of
cash when prescribed cash limits are reached
Dispense and receive physical cash, cheques, travellers cheques, drafts and other
financial instruments over the counter to walk in customers
Process and encash cheques presented by customers for deposit or payout after
checking identification, account details and other prescribed controls. Be vigilant for
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fraudulent or suspicious activities and report all concerns to the team leader or branch
manager before processing the transaction or dispensing the cash
Adherence to policies especially when handling with cheques, notes, ID’s, etc, under the
ID Buddy to prevent fraud.
Refer any transactions in excess of teller mandate limits to a mandated official and / or
line manager for authorisation
Capture all transactions on the Bank system and ensure that all transactions are
properly authorised before finalising the processing
Carefully count all cash received or dispensed to ensure that errors are avoided by
making use of the applicable cash counting equipment in your branch
Reconcile own cash at the beginning and end of each day as well as when cash is
restocked during the day. Prepare reconciliation reports for audit and management
review purposes
Ensure that journals are processed to recover charges for manual transactions
processed for customers
Ensure adherence to the SARB minimum requirements
Accountability: Customer Service
Provide advice to customers on the cash and other transactions processes to ensure the
smooth flow of transactions
Exhaust all attempts to resolve customer enquiries before escalating to other
departments or the line manager
Provide Regular feedback to customers on the progress of their enquiries
Explain the Bank’s procedures, security requirements (such as ID requirements when
transacting) as well as service offerings available to customers
Rep0rt customer complaints on the Bank’s Customer Care process (CCP) to facilitate
feedback to improve service to customers
Guide customers on how to correctly complete transaction documentation such as
deposits, withdrawals, cheque requisition slips to ensure accuracy and completeness of
these documents
Ensure accuracy and efficiency when engaging with the customer. Ensure friendly,
focussed customer interaction at all times
Portray a professional image and ensure that personal appearance conforms to Absa
Corporate Image standards
Ensure adherence to the Corporate Wear policy
Maintain a neat and tidy workstation at all times
Pro-actively arrange your workspace to ensure sufficient stationary is in place prior to
the branch opening.
Regularly read the pricing documents relating to Teller transactions to assist clients
with better solutions for their transactions and also benefit at the end of the day
Adhere to the policy and procedure on the issuing of pins and statements in order to
solution the customer at point of contact.
Ensure migration of clients with CW transactions less than R4000 and CD of less than
R8000 to Digital & Self-help channels and provide the necessary assistance.
Maintain speed and agility at all times when assisting clients in order to minimise
shortages and surpluses.
Market products by giving out booklets or pamphlets to customers drawing large
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amounts of money and educate them of alternative ways on transacting.
Educate customers on the use of the Internet Kiosk.
Accountability: : Identifying sales leads
Identify and action sales leads (teller prompts) and cross selling opportunities
Explain the campaign details, during sales campaigns in brief and direct to clients to
Sales Consultants for further information
Effectively use of sales tools (e.g. teller prompts) in order to ensure the provision of
leads to contribute to Branch Sales
Take responsibility of own sales targets and assist daily by providing client solutioning
according to their product needs
Capture all other leads on SMD once agreed by client
Follow up all leads with Sales Consultants on SMD to make sure clients are contacted
Accountability: Compliance to legislative requirements and internal processes
Open & close the branch safe according to the Bank’s procedures, including physically
securing the safe according to required procedures
Conduct cash counts and visual checks as assigned by the line manager from time to
time
Ensure that all transaction records are kept and / or mailed in accordance with Bank
procedures
Keep transactions records available for control purposes
Before processing transactions, verify that all information is accurate and complete in
accordance with the Bank’s procedure. Refer any concerns to the line manager for
follow up and decision making on whether to proceed
Follow cash management procedures and limits as prescribed
Familiarise with content of all communication, i.e. circulars, bulletings, risk day
agenda’s and alerts, etc.
Adhere to prescribed control measures to prevent fraud, losses and shortages
Report suspicious transactions as per Money Laundering control frameworks
Complete and maintain applicable registers (Teller and Key registers)
Adhere to safety and security procedures and follow prescribed instructions in event of
robbery
Cubicles, teller drawers and workstations to be kept locked when leaving workstation
Follow off-line procedures and comply with all regulatory and compliance
requirements
Manage security items i.e. Cash, Teller stamps, Safe keys, combinations and FBSS cards
in line with policies and procedures
Up skill your knowledge regularly with policies and procedures regarding your daily
teller duties, cheques, Fraud, Foreign Exchange, this will help you also to prevent fraud
Ensure up-skilling on fault reporting and testing processes & procedures of Equipment
used at teller environment i.e. note & coin counters, TCR Machines, etc.
Adhere to end of day procedures (ABSA 3368)
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Adhere to Branch Paper mandate when processing and / or authorising transactions,
ensure processing within correct limits & mandates
Adhere to Logical access to system (e.g. Operator cards)
Required Skills
cashier
admin
Candidate Requirements
Education and Experience Required
NQF level no. 4: Grade 12
Accounting
Mathematics
Minimum 1 – 2 years Cashier experience in a retail environment
Computer literate especially on the numerical side
Knowledge & Skills: (Maximum of 6)
Knowledge of ABSA brand, market positioning, Mission, Vision & Values
Relevant regulatory requirements affecting the business: FICA, FIAS, COBP, CCP, ML,
Knowledge of Audit requirements
Knowledge of ABSA generic policies and procedures
Knowledge of Branch Operations workflow
Fraud Awareness knowledge
Knowledge about security policies, storage and usage of critical and confidential
information
Ability to identify & react to risk situations
ABSA systems (EOS, FBSS, ESS, MDT, SPMS, MDT, Intranet, Internet, E-Mail, etc.)
Knowledge of the features & benefits of products
Excellent communication skills, especially verbal
Ability to work accurately with figures
Knowledge of the pricing model for products
Knowledge of the various Customer Segments and service standards
Competitor product knowledge
Competencies: (Maximum of 8 competencies)
Working with people
Planning and organising
Delivering results and meeting customer expectations
Applying expertise and technology
Following instructions & procedures
Coping with pressure and setbacks
Apply before Sunday, March 24, 2019 – 39 Days left
Companies may expire jobs at their own discretion.
If you have not received a response within two weeks, your application was most likely unsuccessful.
APPLY NOW
Source: Jobs365