Legal, Risk & Compliance(Specialised Col) Advisor wanted: APPLY HERE
Johannesburg, Gauteng
Permanent
To manage the compliance & risk control process within contact centres. To identify risks and problem areas. To make recommendations, to manage the identified risks and problem areas to ensure higher efficiency of the Legal Colletions Department.
Job Requirements
MINIMUM EDUCATION
B Proc Degree or LLB
Admitted Attorney
MINIMUM EXPERIENCE
2 years post-admission experience with at least 1 year in a legal practice
CRITICAL COMPETENCIES
Knowledge and understanding of the following legislation:
Magistrate’s Courts Act
National Credit Act
Usury Act and Exemption Notice
Debt Collectors Act
MS Office Skills
Business Thinking Skills
Decision Making Skills
Planning Skills
Knowledge and understanding of the workflow in a law firm, tracer office, and Debt Collecting Company
Knowledge and understanding of the Debt Collection Process
Organizational Skills
Microsoft Excel Skills
Ability to work independently
Knowledge and understanding of the Departments in Legal Collections
Administrative Skills
Ability to implement new processes
ADDITIONAL COMPETENCIES
Review of legislation
Complaints handling experience
Excellent drafting skills
Effective time management
Reporting skills
Fundamental Competencies
Analytical
Ethical
Accurate
Intrepid
Team player
SPECIAL REQUIREMENTS
Valid drivers license, own transport and the ability to travel extensively
KEY RESULT AREAS
Audit of Legal and other Processes
Schedule visits and audit to all third parties on the Legal Collections panel on a national basis
Communicate set monthly schedule to management, monitor and manage
Visit offices of third parties in a professional and ethical manner
Audit the following
Legal Process
Processes in general
Risk management
Finances
Implementation of legislation
Compliance with governing bodies
Assess of the following:
Knowledge and skills levels, quality of personnel
IT systems
Sense of urgency and professionalism
Involvement of senior personnel at the office
Infrastructure
Client centricity
Adherence to instructions from the Bank
Cost Management
Provide working documents for budget formulation – forecasting
Manage a portion of the monthly cost reports (actual vs. budget)
Provide input on alternative strategies to implement in the budget variances
Implementation of identified strategies in terms of cost management
Reporting
Submit audit report to Senior Manager
Provide guidance and assistance to Managers in respect of the management of their portfolio to enhance performance
Give guidance on legal operational issues
Provide input on alternative strategies to implement in the legal collections process
Submit recommendations on training and coaching initiatives
Provide guidance on corrective measures to address under performance and non-compliance
Relationship Management
Manage the working relationship with independent contractors in terms of existing SLA’s including
Attorneys
Tracers
Debt Collectors
Provide information on current strategies being followed in the Collection Process
Resolve complaints / queries from various stakeholders (internal & external)
Manage the working relationship with senior management and management
Provide input and Implement identified Strategic Objectives
Implement strategic business objectives in consultation with Senior Manager
Identify gaps between projected and achieved objectives
Ascertain ways of correcting the discrepancies. Apply Now
Source: jobs365
