Account Controller wanted immediately: APPLY HERE

Johannesburg, Gauteng
Permanent

Key Result Areas

 Monitor and ensure adherence to nominated account SLAs
 Receive, action and close escalations
 Quality Management
 System syncing between Astea and customer system
 Handle Customer escalations
 Receive incoming calls
 Meet targets
 Adhere to ISO Requirements

Job Requirements:

Knowledge

 Matric
 Knowledge of call centre principal’s and SLA Management

Experience

 1 – 2 years Call Management experience in an IT environment

Technical Skills

 Computer literate in a Call Centre environment
 Working knowledge of MS Office (Word/Excel/Outlook/Internet)
 Exposure to call management operations systems like Astea – good ability to use Astea work order management
 Ability to draw computerised reports

Behaviours/Attitudes

 Excellent communication skills, both written and oral
 Assertive
 Self-management
 Time management
 Decision Making
 Perseverance
 Planning (Functional)
 Self-confidence
 Attention to detail
 Dedication to Customers
 Delegation and Control
 Encouraging Teamwork
 Stress Management
 Conflict Resolution. Apply Now