Call Centre Consultant wanted urgently: Salary R7 000 per month
Johannesburg, Gauteng
R7 000 a month
To sell short term insurance products through a service to sell approach. To maintain your customer portfolio and to ensure that all related queries are dealt with in a professional manner.
Salary R7000 basic plus commission
Client Development
Maximize leads allocated to ensure successful conversion ratios are maintained on a daily/monthly basis
Maintain the highest level of Quality during the sales process and ensuring you achieve company minimum standards aligned to Quality Assurance metric’s
Identify and develop profitable new business opportunities and achieving sales targets;
Develop new sales leads and to build a database of potential clients;
Always Follow Company standard operating procedures;
Maintain and grow existing business by cross selling opportunities;
Develop strong client relationships to enhance and increase sales potential and premiums collected;
Keep up to-date sales records for all existing and prospective accounts on company IT systems.
Prepare detailed and professional written proposals and quotations where applicable;
Ensure professional sales approach is always followed;
Ensure that your current customer portfolio is satisfied and that all premiums written are collected within the acceptable parameters (Average Collection rate);
All sales transactions need to be done in accordance with legislative and company requirements.
Operational Effectiveness
Achieve 350 minutes of call time per day
Be punctual, responsible and diligent in all tasks and duties attended to
Complete accurate and timely sales administration records
Submit to the Manager all relevant reports, paperwork and update on all forward sales activity
Any additional responsibilities as required from time to time
Comply with company policy and procedures
Knowledge
Grade 12 with English and a second language
Literacy – read and write English and at least 1 official language
PC Literacy – word, excel, email and internet
Working experience (1) year within a sales call centre environment (essential)
Pass technical competence tests on all products
Display an understanding and knowledge of the product and industry
Meets FAIS Fit & Proper requirements as per legislation
Additional Skills
Business Writing skills
Negotiation skills
Telephonic sales & Etiquette
Confident communicator both over the phone and in writing
Strong sales approach including negotiating, handling objections and closing a deal.
The ability to resolve problems and disputes with clients and arrive at decisions which allow the business to move forward
Attributes
Actively participate in team meetings and use your market knowledge to:
Sell the products effectively
Ability to work in a team-orientated environment and contribute in a positive manner
Ability to work independently and self-managed
Integrity, responsibility and accountability to be displayed during all times
Ability to meet deadlines within time constraints
Ability to be effective in a pressurized environment
Job Type: Full-time
Salary: R7,000.00 /month
Experience:
Cold calling: 1 year (Preferred)
sales: 1 year (Required)
Call Centre Agent: 1 year (Required). Apply Now
Source: jobs365
